• What cookies are used on the Coco de Mer website?

    At Coco de Mer, we value the privacy of our patrons. We take great effort to ensure that ordering from Coco de Mer is as discreet as possible. We also know that people are concerned about how their online activity can be monitored, and what information is shared with other companies.

    One of the most common ways websites track and save information about their visitors is through the use of cookies. A cookie is a small file of text, often encrypted for privacy, that is used to store information between visits to a website. Modern internet browsers allow you to see what cookies are currently stored on your computer, and selectively delete them as you wish.

    Below are the cookies that Coco de Mer uses, and the reason we use each one.

    • CFID and CFTOKEN

      These cookies are needed for the shopping features on the Coco de Mer website. They store information that includes the products you have added to your basket, and whether you prefer to view products by 'what's new' or new 'what's best-selling'. Without this cookie the Coco de Mer website wouldn't work.

    • Criteo

       Coco de Mer uses Criteo to serve you Coco de Mer adverts on other websites. No personally identifiable information is shared with this service. A cookie is placed on your machine, that means Criteo understands you have visited Coco de Mer in the last 30 days. You can opt out of this form of advertising here
    • Maxymiser

      Coco de Mer uses a system called Maxymiser to help us design our website. Maxymiser will show different page styles to different visitors, and records which page was the most successful in helping a visitor make a purchase. This is done anonymously, and no information other than the style of page shown is recorded.

      We may be running several tests at the same time, so there may be several Maxymiser cookies being used. All Maxymiser cookies begin with "_mm". A full list and explanation can be read at http://www.maxymiser.com/cookies

    • Chartbeat

      Coco de Mer uses a system called Chartbeat to see which parts of our site are most popular throughout the day. This helps us to better cater for times when Coco de Mer is mentioned on the television, or in the paper. Although this cookie is not required for Coco de Mer to work, it helps us to provide a better service for our visitors and customers. The Chartbeat cookie is called _chartbeat2.

    • LiveChatInc

      Coco de Mer uses LiveChatInc to enable visitors to web chat to customer service agents. Live chat is only possible if cookies are enabled. The name a visitor provides when they start a live chat is stored and will remember a visitors name for the next chat. A cookie is stored to remember the agent that a visitor has spoken to in order to try to speak to that agent again if they are available. There are various other cookies that are used during a chat session to notify about new message and synchronise chats if multiple chat windows are open. These are session cookies that are removed when the chat ends.

      The LiveChatInc cookies are named _livechat, main_window_timestamp_. notification[new_messagees], _lc.visitor_id, 3rd_party, recent_window, message_text, common_iwcs, livechat_NNN
    • Google Analytics

      Google Analytics is a commonly used software that allows Coco de Mer to see how well we are doing when helping people shop online. It records information including how you reached the Coco de Mer site, the city and county that you're browsing from, and what browser you are using. We can then see how people used the Coco de Mer website to purchase from us. Google Analytics is invaluable in helping us improve our service. We never pass any personally identifiable information over to Google. The Google Analytics cookies are named __utma, __utmb, __utmc and __utmz.

    Managing Cookies

    You can control, or completely delete, cookies from your computer using the settings within your internet browser. The settings are different for each browser, however the site http://www.aboutcookies.org contains details for most browsers currently in use.